Contacting us – You may contact us by calling or texting our main phone number. We’ll respond to you quickly during normal business hours M-F 7-5. Salt Lake, Utah, Wasatch, Tooele, and Summit counties: 801-967-5454 | Davis and Weber counties: 801-728-3535
The Crew – Our teams are made of two or three housekeepers; most commonly there will be two. Team size depends upon the number and size of the jobs the team will be doing in your neighborhood that day. It does not change your price but a three maid team will complete the job faster than a two maid team and is the equal amount of man-hours.
Team Assignment – A housekeeping team lead is assigned as supervisor for your home. It is based upon the neighborhood in which you live. You can expect the same Lead most of the time. Our estimator has taken detailed notes for your service in case another team lead must fill-in for your Lead Housekeeper. While you can expect your same Lead Housekeeper, you need not worry if she is ill, on vacation, or pursues new employment. Our Signature White Glove Service training and quality expectations are standard and consistent among our staff. Often the team that does your first service is not your assigned team due to typical additional time required for first time cleans which can conflict with your Lead Housekeeper’s other scheduled jobs.
Pets –
Many of our clients have pets and we’re here to help you keep your home looking great when they make a mess. Some clients keep their pets in a kennel or outside while we clean your home but it is not required. You know your pet best so put them in a situation that you feel they will be most comfortable. If your pet loves guests in your home then we’ll be happy to make friends with them. If your pets are easily frightened or are aggressive, it might be a best to give them a comfortable space away from the cleaning staff while we are working in your home.
Supplies and Equipment – American Housekeeping provides a standard set of kits to each housekeeping team which includes tested and proven cleaning products. Most of our products are commercial grade and each have a specific use based on conditions and surface types. Our estimator has made notes regarding specific cleaning products you have requested to be used or excluded when cleaning your home. We use commercial grade [Windsor & Sebo brand vacuum cleaners]. Green Seal Certified cleaning products are available upon request. If you would like only Green Seal Certified products used in your home, let our estimator know. These products are effective but be aware that some conditions require the use of products which contain bleach or other chemicals which are not Green Seal Certified.
Training – We have full-time Master Housekeepers that are tasked with training staff and quality control inspections. While a Lead Housekeeper has been assigned to your home, turnover, illness and other time off is inevitable from time to time. Our focus and commitment to training and recruiting has ensured that we have a full staff, all of whom are trained to perform the same White Glove Service with the same attention to detail. At times on-the-job training could occur in your home. If that happens, rest assured that a Master Housekeeper will be working hand-in-hand with the trainee which will ensure a top quality job.
Equal Opportunity – While the majority of our housekeeping staff is female, we are an equal opportunity employer and we do not discriminate based on gender. Male housekeepers are not common with us but we do employ them from time to time. We may be able to accommodate staffing preferences for your home if necessary. We use E-verify, the national database for legal and documented workers.
Your Schedule –We establish a route for all housekeeping teams two business days in advance. According to your service frequency and arrival time preferences, your home will be added to your team’s route at which time we will remind you of your service and give you an approximate arrival time.
Timely Access to Your Home – Each team will typically clean two or three homes each day. The first job on their schedule is 8:00 AM and they will exit their last home by 4:30 PM. Our estimator has determined how much time it will take to clean your home which allows us to schedule a complete working day for each team. In order for our staff to arrive at each home on time, it is important that your home is accessible and ready for the team when they arrive.
Schedule Changes and Skipping Service – Because our schedule is finalized with two business days’ notice, we ask that if you need to skip a scheduled service that you call our office at least two business days prior so that last minute changes to a day’s schedule are minimized. Same-day skips are especially disruptive to a team’s schedule and impact many other clients as well as housekeeper income. Once you have been contacted by us with an arrival time, any changes to that time are a result of a client scheduled earlier in the day making a late skip request. You will be contacted with any changes leading up to the scheduled arrival time.
Special Requests, and Additional Services – Now that you have described your cleaning preferences to our estimator, we have proposed a price and have added you to the schedule. You may make changes to your service anytime by contacting our office. Special one-time requests can also be made such as: “next time clean out my fridge, sweep my garage, add my basement etc.” Because these requests can take extra time, please give us two business days’ notice prior to your scheduled service. These requests may change your price or you can simply ask for a new request in place of another area that we normally clean of equal time.
Clutter – Your estimate and proposal is based on the Signature White Glove Service and/or listed exceptions. Excessive toys and other clutter found on the floor or counter surfaces will typically be cleaned around. It is difficult for a housekeeper to know where clutter should be put away. Unfolded blankets will be folded and furniture cushions/pillows will be straightened. If you have specific instructions for handling your clutter, please let the estimator know. Certain requests can be accommodated but it may affect your price. By keeping clutter picked up or put away prior to service, we are able to work efficiently which keeps your price low.
Theft and Deterring Theft – Our staff is checked for a criminal background. We do not employ housekeepers with a criminal history which includes theft, violent, or sex crimes. We carefully select candidates and expect a safe and secure experience for you and our staff. For protection against a rare theft incident, we are bonded. We also would encourage our clients to secure irreplaceable and expensive items. Our employment standards have been important in keeping us in business since 1991 and we look forward to honestly serving our clients for many more years to come.
Home Security Alarms – If you do not plan to be home during your service and you have a home security alarm system, please remember to arrange for deactivation. You may provide alarm code and instructions to the estimator.
Safe and comfortable workplace – Please consider the conditions in your home when expecting your housekeeping crew. For example, clearing snow and ice from sidewalks and front steps in the winter and keeping a reasonably comfortable temperature in the home in the summer months.
How did we do? – Your feedback provides us with an opportunity to praise and further train your staff. Your team will leave a paper “How Did We Do” card at each service. You may fill it out and drop it in the mail or leave it for the team to pick up at your next service. You may otherwise complete it online. Visit our website, then click ‘Reviews’, then ‘How Did We Do’. If you have immediate concerns please call our office.
How did we do? – Your feedback provides us with an opportunity to praise and further train your staff. Your team will leave a paper checklist with instructions for providing feedback. If you have immediate concerns please call our office.
Tips – Your housekeepers will have no expectation when it comes to receiving a tip. Many customers do leave a tip, especially when they feel they have been given exceptional service. Some clients do not leave a tip at all. As compared to other services, such as food services, your housekeepers do not rely on tips as a large portion of their wage. When a tip is left, a common amount would be 5% to 10% of the cost of your service.
Holidays – For a typical year, we observe and do not operate on 7 or 8 holidays. If your regularly scheduled service falls on one of the holidays, we will contact you with 3 or 4 weeks’ notice to reschedule that cleaning service. Typically we can reschedule your service within a few days from the holiday.
Keeping information current – Be sure to notify us if you change your contact phone number. Remember to keep your payment information current with us such as changes to your credit card number or expiration date. If changes have been made to your home such as remodeling or finishing new areas, ie basement, keep
us in the loop.
Welcome and thank you for your business! Use our main contact number for any questions or concerns. You may send us a text message or give us a call at the main number and we’ll respond quickly during normal business hours.