Do you supply your own cleaning supplies?
Yes. We have commercial grade equipment and cleaning products which we bring with us. If you have certain products that you would like to provide for the housekeeper to use at your home, let us know, we’d be happy to do so. We’ll note the special product on the work order so the crew will know to use it each time.
Do you send the same housekeepers to my home each time?
We have an efficient method for managing our service area. We clean homes from Ogden to Provo. In order to keep costs low and to meet the scheduling needs of our clients, we establish team areas. The team is lead by a senior housekeeper. The senior housekeeper has extensive training, experience, and has met certain performance criteria. The senior housekeeper is assigned to an area and will service the same area day-in and day-out. A typical team area has a 2-3 mile radius. Unless a senior housekeeper has the day off, the same supervisor will service your home each time.
How many housekeepers do you send to my home each time?
A team of housekeepers will be made of 2 or 3 housekeepers. The most common will be 2 housekeepers however some schedules will require a third person to complete all scheduled jobs for the day. Often a quality inspector will also arrive at your home near the completion of the cleaning service. This is typical at the time of a first cleaning service but will be common again from time to time.
Are you insured?
Yes. We carry liability insurance as well as workers compensation insurance.
Do you guarantee the quality of your work?
Yes. We have built a reputable home cleaning business that stands behind their work. Your satisfaction is guaranteed. Although it is rarely necessary, contact our office if we fail to clean your home perfectly and we will return and fix the job at no cost to you. Notice that clients with one-time-only (hourly service rate jobs) must approve adequate time to complete in order for us to provide the highest quality service.
Do I have to be home during the cleaning service?
No. Many of our clients provide access options for our housekeeping crews. Garage keypad access is common or we also offer a keylock box option at no cost (replacement cost may apply if lost or broken).
Is it customary to leave a tip for the cleaning crew?
Many clients leave a small tip at the time of the service although some clients leave nothing at all. For those clients that do leave a tip, the average tip amount is $3-$4 per housekeeper (2 or 3 housekeepers service a home at one time).